Cookie Policy
Last updated: November 07, 2025
1. What Are Cookies?
Cookies are small text files that are placed on your device when you visit our website or use our services. They help us provide you with a better experience by remembering your preferences and understanding how you use our platform.
This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use on Elgiopay's payment processing platform.
2. Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly.
- Session cookies: Maintain your login state
- Security cookies: Prevent fraudulent activities
- Load balancing cookies: Ensure website stability
- User preference cookies: Remember your language and region settings
Functional Cookies
These cookies enable enhanced functionality and personalization.
- Remember me: Keep you logged in across sessions
- Dashboard preferences: Save your dashboard layout
- Form data: Remember information you've entered
- API settings: Store your API configuration preferences
Analytics Cookies
These cookies help us understand how visitors interact with our website.
- Usage analytics: Track page views and user journeys
- Performance monitoring: Measure page load times
- Error tracking: Identify and fix technical issues
- A/B testing: Improve user experience through testing
Marketing Cookies
These cookies may be set through our site by advertising partners.
- Conversion tracking: Measure marketing effectiveness
- Remarketing: Show relevant ads on other platforms
- Social media: Enable social sharing features
- Attribution: Understand how you found our service
3. Third-Party Cookies
We work with trusted third-party services that may set cookies on your device:
Google Analytics
Website analytics and performance monitoring
Cloudflare
Security and performance optimization
Intercom
Customer support and communication
Sentry
Error tracking and monitoring
4. How Long Do Cookies Last?
Session Cookies
These are temporary cookies that expire when you close your browser. They are used to maintain your session while you navigate our platform.
Persistent Cookies
These cookies remain on your device for a set period or until you delete them. Duration varies:
- Authentication cookies: 30 days
- Preference cookies: 1 year
- Analytics cookies: 2 years
- Marketing cookies: 90 days
5. Managing Your Cookie Preferences
You have several options to control and manage cookies:
Browser Settings
Most browsers allow you to refuse or accept cookies. Check your browser's help section for instructions on:
- Blocking all cookies
- Accepting only first-party cookies
- Deleting cookies when you close your browser
- Receiving notifications when cookies are set
Cookie Consent Tool
When you first visit our website, you can choose which categories of cookies to accept through our consent banner.
Opt-Out Links
You can opt out of specific third-party cookies:
Important: Disabling cookies may affect the functionality of our services. Some features may not work properly without cookies.
6. Cookie Security
We implement security measures to protect the cookies we use:
- Secure flag: Cookies are only transmitted over encrypted HTTPS connections
- HttpOnly flag: Prevents client-side scripts from accessing sensitive cookies
- SameSite attribute: Protects against cross-site request forgery attacks
- Encryption: Sensitive data in cookies is encrypted
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by updating the "Last updated" date and, where appropriate, through our services or via email.
8. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Email: privacy@elgiopay.com
Phone: (+237) 690 000 000
Address: Yaoundé, Cameroun
9. More Information
For more information about cookies and how they work, visit: